Tailor-made Holidays

Tailor-made Holidays

Travel Butlers will ensure you have a fantastic holiday that is tailored to your individual interests and budget.

Safari and Beach

Safari and Beach

Combine Africa's amazing wildlife with the white sand beaches and crystal clear waters of the Indian Ocean for the perfect holiday

Holidays in South Africa

Holidays in South Africa

Cosmopolitan cities, stunning wildlife and deserted beaches - South Africa has it all.

Tanzania Safari And Beach

Tanzania Safari And Beach

Migrating wildebeest, idyllic palm-fringed beaches, and snow-capped mountains ... these could be YOUR Tanzania holiday memories!

Special Offers

Special Offers

Keep an eye on these special offers...

Package Travel and Linked Travel Arrangements Regulations 2018

Key rights for clients from countries in the European Economic Area

Travellers will receive all essential information about the package before concluding the package travel contract.

There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.

Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.

Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.

Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.

Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.

The organiser has to provide assistance if the traveller is in difficulty.

If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Travel Butlers has taken out insolvency protection with the Association of Bonded Travel Organisers Trust Limited (ABTOT), and their registered offices are at 117 Houndsditch, London EC3A 7BT. Travellers may contact ABTOT if services are denied because of Travel Butlers' insolvency.  In the unlikely event that you require assistance whilst abroad due to our financial failure, please call the ABTOT 24/7 helpline on +44 (0) 1702 811397 and advise you are a customer of an ABTOT protected travel company.


Further Information
The Package Travel and Linked Travel Arrangements Regulations 2018

Package Travel and Linked Travel Arrangements Regulations 2018

Financial Protection

ATOL ProtectedProtected By ABTOT

All the flights and flight-inclusive holidays on this website are financially protected either by ABTOT Combined or the ATOL scheme.

When you pay for something protected by the ATOL scheme you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.

All packages that are not protected by ATOL are protected by ABTOT.

See our Terms and Conditions for more information about financial protection.